The price is for a visit of up to one hour
Benalclima's offer is €75 plus 21% VAT, totalling €90.75 including VAT. It covers a technical visit of up to one hour in Benalmádena, with 20 km of travel included. These are the published service conditions; your location and the details of your request are checked when you contact the team.
The price should not be understood as a complete repair of any fault. The visit allows the case to be addressed within the agreed scope, but the outcome depends on the equipment and what is found. There is no guarantee that every problem will be repaired within that hour or that every part or operation needed is included.
What happens if additional work is needed
Additional work, parts and extra travel are quoted before they are carried out. If the inspection shows that the solution requires a wider scope, you need to see that proposal before deciding. No universal additional tariff is published that can be inferred from the initial visit price.
When requesting a visit, describe special access conditions too, such as equipment on a roof or in a hard-to-reach area. This helps the team check the case before arranging the work. If you are unsure about the travel included, provide the address or town through the contact channel so the team can confirm it, without assuming a particular radius or journey.
Prepare information without working on the equipment
Provide the make and model if they can be read from an accessible location, the type of installation and a short description of the problem. It helps to know whether it fails to cool, makes noise, leaks water or displays a warning, and when this started. Distinguish what you have observed from a possible explanation that has not yet been checked.
Have the documentation and any previous work you know about available. You do not need to remove casings, inspect electrical connections or handle refrigerant to prepare the enquiry. RITE provides for reporting anomalies and using installations according to their instructions; a professional inspection should start from the equipment's actual condition, without improvised tests.
The request is confirmed before the visit
You can contact Benalclima through the form and select Air-conditioning technical visit, or use Red Málaga's contact channels. Explain the symptom, location and access conditions. Sending an enquiry is not a confirmed appointment and does not trigger an automatic payment from the website.
The team needs to review the request and agree availability. This service does not promise immediate attendance, a fixed arrival time or a continuous emergency service. If a particular date matters, mention it so it can be considered before you make arrangements around a visit that has not yet been agreed.
A one-off visit, without a Benalclima annual plan
This service is requested as a one-off air-conditioning visit. It does not involve taking out a Benalclima annual plan or automatically applying heat-pump maintenance tariffs from another website in the network. Although the sites share the Red Málaga identity, each speciality needs to explain the service and conditions it actually offers.
After the work, keep the information about what was inspected and any additional proposal. If you need to compare a repair with replacement or an air-conditioning renovation, ask for a separate scope for that decision. This allows each intervention to be assessed on its own terms, without confusing the initial visit price with the total cost of future work.
More common questions
Does €90.75 include any repair and all its parts?
No. It includes a visit of up to one hour with the stated travel allowance. Repairing every fault within that time is not guaranteed; additional work, parts and extra travel are quoted beforehand.
Do I need a plan to request the visit?
No. It is a one-off air-conditioning visit, without a Benalclima annual plan. Location, scope and availability need confirming when the request is arranged with the team.
Sources and technical reading
Some source documents are available in Spanish.